General Terms and Conditions

Simple Transport Service Borne, transport of goods by road.

Below you will find the General Terms and Conditions. These apply whenever you use Simple Transport Service's services.

Last modified: August 24, 2025

Article 1. Definitions

1.1. General Terms and Conditions: These General Terms and Conditions.

1.2. Simple Transport Service, located at Honingbes 10, 7623 ZA Borne and registered with the Chamber of Commerce under number 82784329, also found at www.sts.delivery

1.3. Consumer: the Client who is not acting in the exercise of a profession or business.

1.4. Service(s): services as described in the Agreement.

1.5. Products: all products as described in the Agreement.

1.6. Intellectual Property Rights: rights (of intellectual property) including but not limited to copyrights (including, of course, the copyright on software), database rights, domain names, trade name rights, trademark rights, model rights, neighboring rights, patent rights, as well as rights to know-how.

1.7. Quotation: a written offer from Simple Transport Service.

1.8. Client: the natural person or legal entity, whether or not acting in the exercise of a profession or business, who has entered into an Agreement with Simple Transport Service.

1.9. Delivery: takes place after approval by the Client, after commissioning by the Client or after notification by the Client, after which a response from the Client has not been received within 7 days after notification.

1.10. Agreement: The agreement between the Parties pursuant to which Simple Transport Service provides its Services to the Client, and of which the General Terms and Conditions form an integral part.

1.11. Party(ies): Simple Parcel and Client jointly or separately.

1.12. Confidential Information: non-public information relating to a Party and information that a Party designates as confidential or that, by virtue of the nature of the information or the circumstances of its disclosure, should be treated as confidential.

1.13. Employee: The person employed by one of the Parties or who performs work for the relevant Party on an assignment basis.

1.14. Business Customer: the Client who acts in the exercise of a profession or business.

Article 2. Applicability and interpretation

2.1. The General Terms and Conditions apply to and form part of every (legal) act related to the preparation, conclusion, or performance of the Agreement. The General Terms and Conditions also apply to all subsequent Agreements between the Client and Simple Transport Service, if the Client has accepted their applicability in previous Agreements with Simple Transport Service.

2.2. The applicability of any purchasing or other conditions of the Client is expressly excluded.

2.3. Provisions or conditions set by the Client that deviate from, or do not appear in, the General Terms and Conditions shall only apply to the Agreement to the extent that the Parties agree to this in writing.

2.4. In the event that specific product, promotional, or service conditions apply in addition to these General Terms and Conditions, those conditions will also apply, but in the event of conflicting conditions, the Consumer can always rely on the applicable provision that is most favorable to them.

Article 3. Formation of the Agreement

3.1. All quotes and other offers from Simple Transport Service are non-binding and valid for 14 days.

3.2. The Agreement is concluded upon acceptance by the Client of Simple Transport Service's Offer and compliance with the conditions set by Simple Parcel. If the Consumer has accepted the offer electronically, Simple Parcel will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the Consumer has the option to terminate the Agreement.

3.3. An offer is deemed to have been accepted in any case if the Agreement is performed without objection. The offer can be accepted either orally or in writing.

Article 4. Execution of the Agreement

4.1. Simple Transport Service will begin performing the Agreement after its conclusion, on the date or time agreed upon in the Agreement. If no performance date has been agreed upon, Simple Transport Service will begin performing the Agreement immediately.

4.2. If delivery cannot be made within the agreed timeframe, Simple Transport Service will notify the Client. Business customers are expected to agree to a new delivery date. Consumers will have the option to cancel the Agreement free of charge.

4.3. Client acknowledges that it has no authority to give instructions regarding the Services to be provided by Simple Transport Service for the purpose of executing the Agreement.

4.4. The Client is obligated to do everything reasonably necessary and desirable to enable the timely and correct execution of the assignment. In particular, the Client shall ensure that all data that Simple Transport Service indicates is necessary, or that the Client reasonably should understand is necessary, for the execution of the assignment, are provided to Simple Transport Service in a timely manner.

4.5. If and to the extent proper performance of the Agreement so requires, Simple Parcel has the right to engage third parties in the performance of the Agreement. The General Terms and Conditions also apply to the work performed by third parties under the Agreement. These third parties are not authorized to represent the Agreement.

4.6. Simple Transport Service is not obligated to have work performed by third parties designated by the Client. The Client is liable for goods required for the performance of the Agreement that have been prescribed by or on behalf of the Client, or are or would be delivered by a supplier designated by the Client, as well as for the non-delivery or late delivery thereof.

Article 5. Duration and termination of the Agreement

5.1. The term of the Agreement is specified in the Agreement. If no term is specified, the Agreement is concluded for an indefinite period until it is terminated.

5.2. The Consumer may cancel the Agreement at any time with a notice period of one month. If there is a term of

This option only exists for a maximum of one year after the end of the term of the Agreement.

5.3. Business Customers may terminate the Agreement prematurely, subject to a notice period of 2 months.

5.4. In the event of termination, the Client will be required to pay the full amount, minus any savings Simple Transport Service may have incurred as a result of the termination. Simple Transport Service will then deliver the work already completed. If the price is based on the actual costs incurred by Simple Transport Service, the price owed by the Client will be calculated based on the costs incurred, the work performed, and the profit Simple Transport Service would have made on the entire work. These amounts remain payable after termination of the Agreement and are immediately due and payable from the date of termination.

5.5. Simple Transport Service may suspend or terminate the Agreement at any time if:

 Client has been declared bankrupt;

The client has been granted a suspension of payments;

 The Business Customer's company is dissolved or liquidated.

5.6. Obligations that by their nature are intended to continue after the termination of the Agreement shall remain in full force and effect after the termination of the Agreement and shall apply to the Client and its legal successors.

Article 6. Price and payment

6.1. The Client shall pay Simple Transport Service the amount stated in the Agreement. All prices quoted by Simple Transport Service are in euros.

6.2. All prices quoted by Simple Transport Service are inclusive of VAT for private individuals and exclusive of 21% VAT and other government levies for businesses, unless otherwise stated.

6.3. Each invoice has a payment term of 14 days, unless otherwise agreed.

6.4. If a price is based on information provided by the Client and this information proves to be incorrect, Simple Transport Service has the right to adjust the price accordingly, even after the Agreement has been concluded. After this adjustment, the Consumer has the right to terminate the Agreement.

6.5. If the Client does not meet his payment obligation(s) on time, Simple Transport Service will notify him of the late payment. After notification

In the event of late payment, Simple Transport Service grants the Client a period of 14 days to fulfil his payment obligations.

6.6. In the event of late payment, the Client is obliged, in addition to the amount owed and the statutory interest accrued thereon, to full compensation for both extrajudicial and judicial collection costs, including the costs of lawyers, legal professionals, bailiffs and collection agencies.

6.7. Simple Transport Service may, within legal frameworks, investigate whether the Client can meet its payment obligations, as well as all facts and factors relevant to responsibly entering into the Agreement. If, based on this investigation, Simple Transport Service has good reason not to enter into the Agreement, it is entitled to reject an order or request with reasons or to impose special conditions, such as advance payment, on its execution.

Article 7. Client Obligations

7.1. The Client shall ensure that all (technical) information, decisions, and data deemed necessary for the performance of the Agreement are provided to Simple Transport Service in a timely manner. The Client is responsible for the accuracy and completeness of this information. This includes, but is not limited to, compliance with permit applications and other legal requirements.

7.2. If necessary for the performance of the Agreement, the Client shall ensure, in a timely manner, free, and accessible access to the site, building, and/or location where the work is to be performed. The Client shall ensure that Simple Transport Service has free use of suitable storage space and any necessary utilities, such as electricity, (drinking) water, gas, compressed air, telecom, or sewage connections.

7.3. The Client shall ensure clean, safe, and healthy working conditions and is obligated to warn Simple Transport Service and its Employees in a timely manner of dangerous situations.

7.4. The Client is responsible for any circumstances that prevent or hinder the execution of the work.

Article 8. Additional work

8.1. Any changes to the performance of the Agreement, whether at the request of the Client or due to the necessity of a different performance due to any circumstances, will be considered additional work if they incur additional costs. These General Terms and Conditions apply to the additional work.

8.2. If additional work is performed at the request or with the consent of the Client, the additional work will be reimbursed by the Client. Simple Transport Service may refuse to comply with such a request or enter into negotiations.

8.3. The Client accepts that additional work may delay the Delivery of Services, even if a delivery time has been agreed upon. The Client is not entitled to compensation for this delay.

8.4. If, during the performance of the Agreement, (the demand for) additional work occurs, this will not constitute grounds for termination or cancellation of the Agreement by the Client.

8.5. Cost-increasing circumstances not attributable to Simple Transport Service will be charged as additional work. Simple Transport Service will notify the Client of this as soon as possible. In that case, the Consumer has the option to terminate the Agreement.

Article 9. Delivery and delivery time

9.1. Delivery times stated by Simple Transport Service are indicative and are not binding, unless the Parties have agreed otherwise in writing.

9.2. Simple Transport Service reserves the right, if possible, to have the necessary goods and equipment delivered to the Client. The ready-made equipment and goods may be stored at the Client's expense and risk.

9.3. Simple Transport Service remains the owner of all Products until the Client has fulfilled all its payment obligations to Simple Transport Service, including any amounts owed due to a shortcoming.

Article 10. Warranty

10.1. Simple Transport Service warrants that the Services delivered and (resulting) Products or results comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the Agreement is concluded.

10.2. The Client may claim under this warranty if the defect is noticed within three months of Delivery and the complaint is reported immediately after discovery, and Simple Transport Service deems the complaint justified. Simple Transport Service will provide an appropriate solution in the form of repair or compensation up to the amount paid by the Client for the relevant part of the Agreement.

10.3. Any warranty provided by Simple Transport Service, the manufacturer, or the importer does not affect the statutory rights and claims that the Client has under the Agreement.

10.4. The warranty will be void if it appears that the Client has not followed the advice of Simple Transport Service or has not complied with the instructions for use.

Article 11. Intellectual Property Rights

11.1. The Intellectual Property Rights, including all images, drawings, (technical) descriptions and advice which Simple Transport Service provides to the Client, belong to Simple Transport Service.

11.2. The Client shall not perform any actions that may infringe the Intellectual Property Rights of Simple Transport Service and/or its licensors, including but not limited to the unauthorized publication and/or reproduction of the material referred to in the previous paragraph, in whole or in part. The Client acknowledges and accepts that any unauthorized use or action violates the Agreement and applicable law.

Article 12. Confidentiality

12.1. The Parties shall treat information they provide to each other before, during, or after the performance of the Agreement as confidential if this information can reasonably be considered confidential or has been explicitly designated as confidential by one of the Parties. The Parties shall also impose this obligation on their Employees and any third parties engaged by them to perform the Agreement.

12.2. The obligation of confidentiality will continue after termination of the Agreement for any reason, and for as long as the disclosing party can reasonably claim the confidential nature of the information.

12.3. In the event of a violation of the provisions of this article, the Client will forfeit an immediately payable fine of €1,000.00, without prejudice to the right to any compensation.

Article 13. Liability

13.1. The limitations of liability in this Agreement apply except if and to the extent that the damage is the result of intent or deliberate recklessness on the part of Simple Transport Service.

13.2. Simple Transport Service will make every effort to execute the Agreement as carefully and safely as possible. Simple Transport Service has no influence on the

Final use of the delivered goods. The Client is therefore responsible for the use of the results of the Agreement.

13.3. Delivery of the Agreement releases Simple Transport Service from all liability for defects that the Client had already discovered, or should reasonably have discovered, at the time of Delivery.

13.4. Simple Transport Service's total liability for direct damages suffered by the Client as a result of an attributable failure to comply with this Agreement, or as a result of an unlawful act by Simple Transport Service, its Employees, or third parties engaged by it, is limited per event or series of related events to an amount equal to the price agreed in the Agreement (including VAT), with a maximum of €1,000.00.

13.5. Direct damage is understood to mean exclusively: the reasonable costs of determining the cause and extent of the damage, any reasonable costs incurred to ensure that Simple Transport Service's defective performance complies with the Agreement, and reasonable costs incurred to prevent or limit damage, to the extent that the Client demonstrates that these costs have led to a limitation of direct damage.

13.6. Simple Transport Service's liability to the Client for indirect or consequential damages or damages due to lost turnover or profit, damages due to delays, damages due to loss of data, damages due to exceeding deadlines as a result of changed circumstances, damages due to the provision of inadequate cooperation, information or materials by the Client, and damages due to information or advice provided by Simple Transport Service, the content of which does not expressly form part of the Agreement, is excluded.

13.7. A condition for any right to compensation is that the Client reports the damage to Simple Transport Service in writing within a reasonable period, but in any case within two (2) months after the damage occurred.

13.8. Simple Transport Service's liability for attributable failure to perform the Agreement shall arise only if the Client promptly and properly notifies Simple Parcel in writing of the default, setting a reasonable period for remedying the default, and Simple Parcel continues to fail to perform its obligations after that period. The notice of default must contain as detailed a description of the default as possible, so that Simple Transport Service can respond adequately.

13.9. The Client shall indemnify Simple Transport Service against all claims from third parties (including the Client's customers) regarding compensation for damages, costs, or interest related to this Agreement and/or the Service.

13.10. Simple Transport Service cannot be held to fulfill any obligation under the Agreement if it is prevented from fulfilling its obligations due to force majeure. Simple Transport Service is not liable for any damages resulting from force majeure.

13.11. Force majeure includes, but is not limited to: disruptions of public infrastructure, defects in goods, equipment, software, or other source material the use of which is prescribed by the Client, unavailability of Employees, government measures, general transportation problems, strikes, wars, terrorist attacks, and civil unrest.

13.12. If a force majeure situation lasts longer than 90 days, the Parties have the right to terminate the Agreement in writing. Any performance already performed under the Agreement will then be settled pro rata, without the Parties remaining liable to each other for any remaining performance.

Article 14. Amendment of General Terms and Conditions

14.1. Simple Transport Service reserves the right to amend or supplement these Terms and Conditions. Amendments will also apply to existing Agreements, subject to a 30-day notice period after the amendment has been announced.

14.2. Changes will be announced via www.sts.delivery, by email to the Client, or another channel for which Simple Transport Service can prove that the announcement was sent to the Client. Minor, non-substantive changes may be made at any time and do not require notification.

14.3. If a Consumer does not wish to accept a change, they must notify Simple Transport Service within 30 days of notification. Simple Transport Service may then reconsider the change. If Simple Transport Service does not withdraw the change, the Consumer may terminate the Agreement up to the date the new terms take effect.

Article 15. Final provisions

15.1. The Agreement is governed by Dutch law.

15.2. Unless mandatory law prescribes otherwise, all disputes arising from the Agreement will be submitted to the competent Dutch court in the district where Simple Transport Service is established.

15.3. In these Terms and Conditions, "written" also includes communication by email, provided that the identity of the sender and the integrity of the email are sufficiently established.

15.4. If any provision of the Agreement or General Terms and Conditions proves to be void, this will not affect the validity of the entire Agreement or General Terms and Conditions. In that case, the Parties will establish one or more new provisions in replacement, which will reflect the intent of the original provision as closely as legally possible.

15.5. Simple Transport Service is entitled to transfer its rights and obligations arising from the Agreement to a third party that acquires Simple Transport Service or its business activities.

15.6 In any other case not provided for in these conditions, the conditions set out in the General Transport Conditions 2002 (AVC 2002) apply in addition.

Name: Simple Transport Service

Address: Honingbes 10, 7623 ZA Borne

Email address: Info@simpleparcel.nl

Tel. no.: 0619909034